Martin Messier

December 20, 2023

How I use the Meta Model to transform user adoption

Ever since I started dailyNLP over 15 years ago, I've always emphasized the benefits of knowing how to use the Meta Model, particularly in the business world.

The Meta Model is a powerful communication tool that helps clarify, specify, and understand the underlying issues in any conversation. It involves asking precise, targeted questions to uncover the real meaning behind vague or general statements. This approach is especially beneficial in problem-solving and overcoming obstacles in a business setting.

Recently, I had an enlightening experience during a team meeting at our consulting firm. I'm directly responsible for ensuring the smooth adoption of the Salesforce solutions we design and implement, as well as overcoming resistance to change.

During our meeting, I employed 15 specific questions, each designed to dig deeper into the following challenges we faced with Salesforce adoption:

Identifying Specific Challenges: By asking about the specific features of Salesforce that users found challenging, we could focus our efforts on those areas.

Understanding User Preferences: Questions about what users missed from the old system gave us insight into what they valued and how we could incorporate those elements into our new strategy.

Addressing Concerns Directly: By pinpointing the exact concerns of users, we could directly address them in our training and communication.

Evaluating Impact on Workflow: Understanding how the new system affected users' daily workflow allowed us to make necessary adjustments.

Uncovering Reasons for Resistance: Knowing the precise reasons behind resistance helped us develop targeted strategies to overcome it.

Effectiveness of Communication: We evaluated our methods of communicating the benefits of Salesforce to enhance our approach.

Training Methods Assessment: By identifying which training methods were most and least effective, we could refine our training program.

Boosting User Confidence: Understanding which elements of Salesforce users felt least confident using helped us focus our training on these areas.

Clarifying User Difficulties: By specifically knowing how users described their difficulties, we could tailor our solutions more effectively.

Improving Training Materials: Identifying gaps in our training materials allowed us to make them more comprehensive and user-friendly.

Responsive Feedback Mechanisms: We evaluated how we had addressed user feedback so far to improve our responsiveness.

Support Mechanisms: Understanding the specific support mechanisms in place helped us ensure they were effective and accessible.

Tailored Training Approaches: Knowing how we had tailored training to different learning styles ensured our approach was inclusive and effective.

Evaluating Transition Steps: Assessing the exact steps taken to facilitate a smooth transition helped us identify and fill any gaps.

Measuring Effectiveness: Finally, understanding how we had measured the effectiveness of our strategies helped us refine and improve them.

By using the Meta Model, I was able to transform a complex problem into a series of specific, manageable tasks. This approach not only clarified the issues but also empowered the team to create more effective strategies.

Most outsiders and new NLP students think the Meta Model is a therapeutic tool. It's way more than that! The Meta Model is a communication swiss army knife that helps us turn vagueness into clarity and turn objection into action, leading to more successful outcomes in any business setting.

Invest in learning to use it effectively, and you will reap dividends for the rest of your personal and professional life.

{"email":"Email address invalid","url":"Website address invalid","required":"Required field missing"}